Other Important Information
The end-point assessment will consist of three elements – apprentice showcase, practical observation and professional discussion.
Future Prospects
This apprenticeship lets you learn while you work, so you can use what you know in real-life situations. This hands-on experience is crucial because it helps you learn better and boosts your confidence.
By the end, you'll be ready to provide excellent customer service, helping your employer succeed. Whether you want to work in retail, hospitality, call centres, or any job with customer interaction, a Level 2 Apprenticeship in Customer Service sets you up for a successful career.
Entry Requirements
To apply for the Level 2 Customer Services Practioner Apprenticeship, candidates must:
Secure employment: Have an employer in place who is committed to supporting them throughout the apprenticeship.
Work hours: Be employed full-time, working a minimum of 30 hours per week, and be on the company’s PAYE scheme.
Educational qualifications: Ideally hold a minimum of 3 GCSEs at grade 3/D or above (or equivalent). If candidates do not hold maths and English at grade 4/C or above, they will be required to complete Functional Skills qualifications alongside their apprenticeship.
Pre-employment checks: Successfully complete a scope of work review to ensure your job role aligns with the apprenticeship requirements, a skills scan, and initial assessments in maths and English.
