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Level 3 Apprenticeship in Customer Service

52PST3/DER-2223
  1. CampusMaidstone
  2. Course Length15 Months
  3. Type of CourseApprenticeship
  4. Week CommencingFlexible
  5. Annual FeeTo Be Confirmed

  • Discount & Loan Info
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The Details

A customer service specialist provides direct customer support within all sectors and organisation types. You will be an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.

You will often be an escalation point for complicated or ongoing customer problems. As an expert in your organisation?s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service.

Other Important Info

The end-point assessment consists of three parts. The practical observation takes place in the last three months and will be an observation of your work in the workplace.

The work-based project and interview occurs in the last two months of the apprenticeship and will involve the submission of a project.

The professional discussion reviews the portfolio of evidence that has been developed during the programme.

Future Prospects

You could progress to a management qualification, such as a team leader apprentice or an operational or departmental manager.

Entry Requirements

Applicants should have:

  • Employment within the sector with a contract of employment for at least 30 hours per week
  • 5 GCSEs including Maths and English at minimum grade C or 4 and above (Candidates who completed study overseas and are now working in the UK may also be eligible. Please contact us to discuss your application).
  • Satisfactory completion of the college initial assessment

    Plus
  • A satisfactory college interview

    Why Choose MidKent College?

  • We provide some of the finest teaching and learning environments you’ll find in a further education college in the country, having built a brand-new campus in Gillingham in 2009 and refurbished our Maidstone Campus in a redevelopment programme completed in 2016.
  • Both of our campuses are fully-equipped with workshops that simulate real working environments, equipment that replicates the latest technology students will find in the workplace, and commercial facilities that are open to the public.
  • The University Centre Maidstone (UCM) building at our Oakwood Park campus is a dedicated campus for university-level courses and professional training.
  • Our career advisers booked 1105 careers interviews in 2020-2021! They'll be able to give you impartial guidance as to the range of education, training and employment opportunities available to you.

    • What our students say...

      Emily Williams

      I chose the HNC in Business and Management because I believe that studying Business can open a lot of doors - you don’t just focus on one thing on this course, you get to do marketing, finance, HR etc so if you don’t quite know what you want to do in the future, doing Business can help you as it covers a lot and it can help you ...