Other Important Information
The end-point assessment consists of three parts. The practical observation takes place in the last three months and will be an observation of your work in the workplace.
The work-based project and interview occurs in the last two months of the apprenticeship and will involve the submission of a project.
The professional discussion reviews the portfolio of evidence that has been developed during the programme.
Future Prospects
Completing a Level 3 Apprenticeship in Customer Service usually leads to a recognised qualification that boosts career prospects. It opens up opportunities for roles like supervisor and specialised customer service positions.
The skills learned are versatile, making it easy for graduates to work in various fields. Overall, this apprenticeship is a strong starting point for those looking to excel in customer service.
Entry Requirements
To apply for the Level 3 Customer Service Specialist Apprenticeship, candidates must have the following;
Secure employment: Have an employer in place who is committed to supporting them throughout the apprenticeship.
Work hours: Be employed full-time, working a minimum of 30 hours per week, and be on the company’s PAYE scheme.
Educational qualifications: Ideally hold a minimum of 3 GCSEs at grade 4/C or above (or equivalent). If candidates do not hold maths and English at grade 4/C or above, they will be required to complete Functional Skills qualifications alongside their apprenticeship.
Pre-employment checks: Successfully complete a scope of work review to ensure your job role aligns with the apprenticeship requirements, a skills scan, and initial assessments in maths and English.
