Choose your course

Advanced search

Customer Service Apprenticeship

Looking for a customer service apprenticeship in Kent? Earn while you learn at MidKent College. 

Customer Service apprentices often work in the public facing side of a business. Regularly assisting customers, they are vital to the success of any business.

Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in an efficient and professional way - whether that’s by offering advice, answering questions or handling complaints. You’ll also need to feel confident and calm working under pressure.

You could work in a range of roles such as service co-ordinator, customer adviser, or project manager, interacting with a diverse group of customers and clients.

What will I learn?

You’ll develop your customer service skills, become more knowledgeable in coordinating teams and learn about how current legislation impacts on those working in a customer service environment. You’ll also study English, maths and ICT at an appropriate level for you. The theoretical and practical skills you learn at College can be immediately put into practice in your workplace.

Once you have learnt the theory at College, and have built up your experience in your workplace, you’ll have an excellent set of transferable skills that can be used in a range of different industries.

How will I be assessed?

Your dedicated training officer will assess most of your learning in your workplace. You’ll also be assessed in English and maths at a level to suit you.

What will I get from a Customer Service apprenticeship?

  • A nationally recognised qualification
  • GCSEs in English and maths (dependent on previous level)
  • Relevant and applicable industry experience
  • Communication, organisation and teamwork skills
  • Once fully qualified, a customer service assistant can earn on average £12,500-£30,000 per year*.

How much do apprentices earn?

Employers must provide their apprentices with a contract of employment for a minimum of 30 hours per week, which should include your attendance at College. The National Apprenticeship Minimum Wage is £3.70 per hour, but this can be increased at the discretion of your employer. Find out more about the National Minimum Wage

What careers are available?

  • Customer relationship manager
  • Team leader
  • Sales associate
  • Estate agent
  • Customer account agent.

Why choose MidKent College?

An apprenticeship with MidKent College will equip you with all of the skills you need to become a valuable customer service professional. Our apprenticeship advisers can also help you to find a Customer Service apprenticeship vacancy with a local employer – check out the latest vacancies available now.

We work with trusted local employers to ensure that what you learn on your apprenticeship is relevant, up-to-date and accurate.

Find out more

Apply for local vacancies here.

How much do customer service assistants get paid?*

Customer service assistants can earn on average £12,500-£30,000 per year, and tend to work between 37 and 40 hours per week.

Is there demand for customer service professionals?

Great customer service professionals are always in high demand – they’re so vital to a company’s relationship with its customers!

How do I apply for an apprenticeship?

Choose the level of Customer Services apprenticeship that is most appropriate to you from the selection of programmes above. A level 2 apprenticeship is approximately equivalent to GCSE, level 3 to A level and level 4 to degree level. Select “Apply online”, register your email address and then complete the required details.

You’ll need to meet set entry requirements, and we’ll invite you in for an interview, and possibly an assessment, depending on the level. But it’s nothing to worry about! We welcome applicants from those who already have an employer willing to sponsor them, as well as helping those looking for employment. You can view local apprenticeship vacancies here.

Contact us

Need helping finding an employer or applying for an apprenticeship? Contact our apprenticeship advisers today by email or by phoning 01634 383322.

Not sure if an apprenticeship is for you? Contact our careers team today.


*https://nationalcareersservice.direct.gov.uk/job-profiles/customer-service-assistant