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Level 2 in Understanding Retail Operations

96P963/AP-2021
  1. CampusDirect Offsite
  2. Course Length12 Weeks
  3. Type of CoursePart Time
  4. Week CommencingFlexible
  5. Annual FeeTo Be Confirmed

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The Details

The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers. As removing staff from the ?shop floor? applies pressure to rotas, this training can be carried out in the learner?s own time via our tried and tested flexible learning approach.

COURSE CONTENT
? Develop understanding of the different aspects of the retail industry
? Learn about customer payments and the selling process
? Understand how to provide good customer service
? Learn how to deal with queries and complaints
? Gain an understanding of basic retail law and the importance of correct stock control

Other Important Info

  • Achieve a nationally recognised Level 2 qualification
  • Further your personal and professional development
  • No need to formally attend a college, meaning that you can learn in your own time
  • Receive a set of high-quality learner support materials that will be yours to keep and use as a reference
  • Receive support and guidance from a dedicated team of qualified assessors/tutors
  • Free courses for adults
  • Eligibility criteria will be checked on application

    Future Prospects

    By undertaking this course, you will gain formal recognition by obtaining a nationally recognised qualification. This will enable you to further your own personal and professional development, which could also support you in improving your career prospects. You can progress onto another Level 2 or a Level 3 Course and continue your studies.

    Entry Requirements

  • Candidates MUST be aged 19 plus
  • Lived in the EU for 3 years
  • Must have access to a computer and have WIFI

    Why Choose MidKent College?

  • We provide some of the finest teaching and learning environments you’ll find in a further education college in the country, having built a brand-new campus in Gillingham in 2009 and refurbished our Maidstone Campus in a redevelopment programme completed in 2016.
  • Both of our campuses are fully-equipped with workshops that simulate real working environments, equipment that replicates the latest technology students will find in the workplace, and commercial facilities that are open to the public.
  • The University Centre Maidstone (UCM) building at our Oakwood Park campus is a dedicated campus for university-level courses and professional training.
  • Our career advisers booked 1024 careers interviews in 2019-2020! They'll be able to give you impartial guidance as to the range of education, training and employment opportunities available to you.