Level 2 in Principles of Customer Service
- CampusDirect Offsite
- Course Length12 Weeks
- Type of CoursePart Time
- Week CommencingFlexible
- Annual FeeTo Be Confirmed
In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don't ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business's issues in a professional and courteous manner is an essential day-to-day task. Unit 1 - Principles of Customer Service and Delivery
Unit 2 - Understand Customers
Unit 3 - Understand Employer Organisations
Other Important Info Achieve a nationally recognised Level 2 qualification
Further your personal and professional development
No need to formally attend a college, meaning that you can learn in your own time
Receive a set of high-quality learner support materials that will be yours to keep and use as a reference
Receive support and guidance from a dedicated team of qualified assessors/tutors
Free courses for adults
Eligibility criteria will be checked on application
Due to the availability of government funding, we're able to offer a range of short qualifications at no cost to applicants aged 19 or over who have lived in the EU for at least three years.
Funded places are limited so please book early to secure your place
By undertaking this course, you will gain formal recognition by obtaining a nationally recognised qualification. This will enable you to further your own personal and professional development, which could also support you in improving your career prospects. You can progress onto another Level 2 or a Level 3 Course and continue your studies.
Entry Requirements Candidates MUST be aged 19 plus (born before 01/09/1998)
Lived in the EU for 3 years
Must have access to a computer and have wi fi
Why Choose MidKent College? We provide some of the finest teaching and learning environments youâll find in a further education college in the country, having built a brand-new campus in Gillingham in 2009 and refurbished our Maidstone Campus in a redevelopment programme completed in 2016.
Both of our campuses are fully-equipped with workshops that simulate real working environments, equipment that replicates the latest technology students will find in the workplace, and commercial facilities that are open to the public.
The University Centre Maidstone (UCM) building at our Oakwood Park campus is a dedicated campus for university-level courses and professional training.
Our career advisers booked 1024 careers interviews in 2019-2020! They'll be able to give you impartial guidance as to the range of education, training and employment opportunities available to you.