Choose your course

Advanced search

Level 3 Apprenticeship in Customer Service

52PST3/DER-2021
  1. CampusMaidstone
  2. Course Length15 Months
  3. Type of CourseApprenticeship
  4. Week CommencingFlexible
  5. Annual FeeTo Be Confirmed

  • Discount & Loan Info
  • A
Apply Now!

The Details

Earn while you learn on an apprenticeship with the College! This nationally recognised standard will provide you with the skills, experience and knowledge you need to progress in your chosen career. Your apprenticeship framework will include a combination of on-the-job training, studying for your qualification at College and maths, English and possibly ICT depending on the framework and any prior GCSEs.

Customer Service apprentices often work at the front end of a business. Regularly assisting customers, they are vital to business success. Duties will vary between sectors, but in most cases you will be making sure that customers are dealt with in a positive, reliable and pleasant way - whether that is by offering advice, answering questions or handling complaints.

You will develop:

  • Customer service skills
  • Knowledge and responsibilities involved in coordinating customer service teams
  • Current legislation that impacts on those in a working customer service environment

    Other Important Info

  • The apprenticeship framework of qualifications includes knowledge of customer service, together with: English, maths, ICT and employment rights and responsibilities

    Future Prospects

    Customer Service skills are varied and can be applied to job roles such as:

  • Customer relationship manager/ co-ordinator/ team leader

    Entry Requirements

    Students need to have the following:

  • Successful completion of the Level 2 Apprenticeship
  • Employment within the sector with a contract of employment for at least 30 hours per week
  • A good standard of education with 5 GCSEs at A-C / 9-4 including maths and English (or equivalent)
  • Satisfactory completion of the college initial assessment

    Why Choose MidKent College?

  • We provide some of the finest teaching and learning environments you’ll find in a further education college in the country, having built a brand-new campus in Gillingham in 2009 and refurbished our Maidstone Campus in a redevelopment programme completed in 2016.
  • Both of our campuses are fully-equipped with workshops that simulate real working environments, equipment that replicates the latest technology students will find in the workplace, and commercial facilities that are open to the public.
  • The University Centre Maidstone (UCM) building at our Oakwood Park campus is a dedicated campus for university-level courses and professional training. In the 2016 National Student survey, our higher-education students gave the College a student satisfaction score of 91%, ranking us 27th out of the 375 institutions that took part.
  • Our career advisers booked 1040 careers interviews in 2017-2018! They'll be able to give you impartial guidance as to the range of education, training and employment opportunities available to you.

    • What our students say...

      Caroline Gibson

      I went back to further education as I found that I had a real passion for accounting within my previous employment, but as I didn't have the necessary qualifications, understanding or knowledge within this area, I knew I needed to retrain. My main reasons for choosing MidKent College were; the flexibility to study this either ...