Level 2 Apprenticeship in Customer Service
- Course Length12 Months
- Type of CourseApprenticeship
- Week CommencingFlexible
- Annual FeeTo Be Confirmed
- Discount & Loan Info
You will spend most of your week working in a customer service role providing a high-quality service in the workplace, digitally, or in the customers? localities. You will also come to College occasionally to build on your work-based learning.
This Level 2 Customer Service Apprenticeship covers a range topics, such as delivering reliable customer service, resolving customer service problems and developing personal performance and work towards developing your skills and knowledge in preparation for the end-point assessment.
Customer Service apprentices often work at the front end of a business. Regularly assisting customers, they are vital to business success. Duties will vary between sectors, but in most cases you will be making sure that customers are dealt with in a positive, reliable and pleasant way - whether that is by offering advice, answering questions or handling complaints.
You will develop:
Other Important Info
Customer Service skills are varied and can be applied to job roles such as Customer relationship manager, co-ordinator or team leader.
You could progress to an advanced apprenticeship in customer service, or a Level 3 business-related programme.
Applicants should have:
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What our students say...
What was your role before starting your course? What did it involve? Before starting the course I was a PA/HR Admin (temp) for a small business that have no more than 40 employees. What did you learn on the course? On the course I learnt how to carry out research to support any HR project management, I also learnt about ...