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Level 2 Apprenticeship in Customer Service

52PST2/DER-2223
  1. CampusMaidstone
  2. Course Length12 Months
  3. Type of CourseApprenticeship
  4. Week CommencingFlexible
  5. Annual FeeTo Be Confirmed

  • Discount & Loan Info
  • A
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The Details

You will spend most of your week working in a customer service role providing a high-quality service in the workplace, digitally, or in the customers? localities. You will also come to College occasionally to build on your work-based learning.

This Level 2 Customer Service Apprenticeship covers a range topics, such as delivering reliable customer service, resolving customer service problems and developing personal performance and work towards developing your skills and knowledge in preparation for the end-point assessment.

Customer Service apprentices often work at the front end of a business. Regularly assisting customers, they are vital to business success. Duties will vary between sectors, but in most cases you will be making sure that customers are dealt with in a positive, reliable and pleasant way - whether that is by offering advice, answering questions or handling complaints.

You will develop:

  • Customer service skills
  • Knowledge and responsibilities involved in coordinating customer service teams
  • Current legislation that impacts on those in a working customer service environment

    Other Important Info

  • The apprenticeship framework of qualifications includes knowledge of customer service, together with: English, maths, ICT and employment rights and responsibilities

  • The end-point assessment will consist of three elements ? apprentice showcase, practical observation and professional discussion.

    Future Prospects

    Customer Service skills are varied and can be applied to job roles such as Customer relationship manager, co-ordinator or team leader.

    You could progress to an advanced apprenticeship in customer service, or a Level 3 business-related programme.

    Entry Requirements

    Applicants should have:

  • Employment within the sector with a contract of employment for at least 30 hours per week
  • 5 GCSEs including Maths and English at minimum grade D or 3 and above (Candidates who completed study overseas and are now working in the UK may also be eligible. Please contact us to discuss your application.)
  • Satisfactory completion of the college initial assessment

    Plus
  • A satisfactory college interview

    Why Choose MidKent College?

  • We provide some of the finest teaching and learning environments you’ll find in a further education college in the country, having built a brand-new campus in Gillingham in 2009 and refurbished our Maidstone Campus in a redevelopment programme completed in 2016.
  • Both of our campuses are fully-equipped with workshops that simulate real working environments, equipment that replicates the latest technology students will find in the workplace, and commercial facilities that are open to the public.
  • The University Centre Maidstone (UCM) building at our Oakwood Park campus is a dedicated campus for university-level courses and professional training.
  • Our career advisers booked 1105 careers interviews in 2020-2021! They'll be able to give you impartial guidance as to the range of education, training and employment opportunities available to you.

    • What our students say...

      Sheryl Taylor - CIPD

      What was your role before starting your course? What did it involve? Before starting the course I was a PA/HR Admin (temp) for a small business that have no more than 40 employees. What did you learn on the course? On the course I learnt how to carry out research to support any HR project management, I also learnt about ...