Level 2 Apprenticeship in Customer Service
- Course Length12 Months
- Type of CourseApprenticeship
- Week CommencingFlexible
- Annual FeeTo Be Confirmed
- Discount & Loan Info
Earn while you learn on an apprenticeship with the College! This nationally recognised standard will provide you with the skills, experience and knowledge you need to progress in your chosen career. Your apprenticeship framework will include a combination of on-the-job training, studying for your qualification at College and maths, English and possibly ICT depending on the framework and any prior GCSEs.
Customer Service apprentices often work at the front end of a business. Regularly assisting customers, they are vital to business success. Duties will vary between sectors, but in most cases you will be making sure that customers are dealt with in a positive, reliable and pleasant way - whether that is by offering advice, answering questions or handling complaints.
You will develop:
Other Important Info
Customer Service skills are varied and can be applied to job roles such as:
Students need to have the following:
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What our students say...
I chose Business as it was my best GCSE result in school so I thought it would be a good idea to continue. We study different units with different lecturers, at the moment with Sukh we do a mix of marketing and finance and are learning about different types of advertising and how a business can expand. My favourite part so far has been ...